Lakeshore News

October Service Excellence Star Award Winner

Oct 2016 Josh2 (1).JPGFelician Village announces Josh Vetter, Nursing Scheduler, was chosen for the Service Excellence Star Award for the month of October.

Josh’s nomination: “I am in nursing school and my schedule is very fluid. Josh has been totally willing to make any adjustments I’ve asked for, even when it really inconvenienced him. He has just taken it upon himself to solve the issue without a hint of complaint. I’m grateful he is the one in that position.”

In conjunction with Felician Village’s Service Excellence initiative and Resident Firstsm philosophy, selection is based on the employee’s conduct as it reflects Felician Village values. Service Excellence is a way of consciously living out the mission and core values of Felician Village and fostering an environment that creates exceptional experiences for all.

Each month co-workers, residents, family members and visitors are encouraged to nominate an employee to be considered for the Service Excellence Star Award. The award subcommittee reviews the completed nomination forms monthly and a winner is selected.