Lakeshore News

The April Service Excellence Star Award Winner is Announced

April 2016 Cory 2.JPGFelician Village announces Cory Neuser, Independent Living Coordinator, won the Service Excellence Star Award for the month of April.

Cory’s nomination: “Cory has gone over and above her job duties by being supportive in planning of all the extra events and gatherings held at The Gardens. Cory not only supports, but works together with the team creating memorable experiences for our guests and current Gardens residents. Cory also believes in customer experience which shows in her work ethic. Cory is peaceful, serene, empathetic, loving, kind and compassionate in all her conversations with residents, resident’s families and staff.”

About the Service Excellence Star Award
In conjunction with Felician Village’s Service Excellence initiative and Resident Firstsm philosophy, selection is based on the employee’s conduct as it reflects Felician Village values. Service Excellence is a way of consciously living out the mission and core values of Felician Village and fostering an environment that creates exceptional experiences for all.

Co-workers, residents, family members and visitors are encouraged to nominate an employee to be considered for the Service Excellence Star Award. The award subcommittee reviews the completed nomination forms monthly and a winner is selected.

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